Frequently asked questions
And if something's missing, write to us.
Booking
What does a request cost?
Nothing. Requests are free and non-binding — you only pay once you accept an offer.
How fast do offers arrive?
On average there are three offers after four minutes. The request goes to every matching provider within 15 km.
What happens to the other offers?
As soon as you accept one, all the others are declined automatically. The providers are told right away.
Is the price really fixed?
Yes. The provider names a fixed price including travel. Any extra work has to be agreed with you first.
Paying
When am I charged?
After the job is finished. Until then the amount is only reserved.
Do I get an invoice?
Yes, right after completion as a PDF in the app and by email.
Can I leave a tip?
Optionally at the end. It goes to the provider in full.
Account
Can I be a customer and a provider at once?
Yes. Both accounts share the login, chats and payment methods; the switch sits in the header. Your own request is never shown to your own provider account.
Do provider jobs keep running while I book as a customer?
Yes. Your provider account stays online — running jobs, chats and push notifications continue. Muted if you prefer.
How do you separate the billing?
Customer jobs run through your private payment method, provider earnings to the business account. Invoices stay separate.
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